Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase – (this can be the original loan agreement or cash receipt that is posted out – or given – post sale).
Please do not send your purchase back to the manufacturer.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Faulty Items
If your item is faulty, we’re happy to offer you an exchange or a refund within 30 days of purchase or delivery.
If more than 30 days have passed since purchase or delivery, we may be able to repair your faulty item, provided it is still within its guarantee period (normally 12 months from purchase).
Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@homesmile.co.uk and send your item to: 186A Dudley Port, Tipton, West Midlands, DY4-7RG
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@homesmile.co.uk
After 30 days
After 30 days have passed you are not eligible for a full refund of the item. If the item is faulty it may be eligible to be repaired if it is still under the standard manufactures guarantee, you would need to contact them directly to organise this.
Shipping returns
To return your product, you should mail your product to: 186A Dudley Port, Tipton, West Midlands, DY4-7RG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you would like for us to collect the item you are returning there will be a collection charge payable. The price of this is dependent on the size of the item. This will be deducted from the amount to be refunded.
If the item being returned was part of a bundle, then all parts of the bundle must also be returned.
|
Item Size |
Collection Charge |
|
Large Item (White Good, TV, Sofa, Furniture) |
£49.99 |
|
Small Item (Small Appliances) |
£14.99 |